If you need a Gate remote/fob, please email hoa@empirehoa.com and request the Gate Remote/Fob needed for your community. A certain number of gate remotes/fobs are assigned to new owners and distributed upon purchase. There are usually costs associated with additional gate remotes/fobs.

The number of Remotes/Fobs, as well as the costs associated, are set by individual communities. Please be aware of this as you make your request. The processing time as well as how you receive the Gate Remotes/Fobs may also vary depending on the type needed and the process associated with it.

If you are having issues with your gate access, please contact hoa@empirehoa.com with the details of the issue. 

Please include the following: 

1. Your community name.
2. The name on your account and full address. 
3. The issue you are experiencing. 
4. Please include whether it was working prior and when it stopped working, along with any other details you feel are necessary to provide.

Once we receive this information, a member of our team will respond with the next steps in troubleshooting the issue. 

Note: Always check the batteries on your remote/fob before contacting us for a replacement. You may just need a new battery!

If you are having the following issues with your gate access, please do the following. 

• The light is not illuminating on your gate remote – this may be a battery issue with the remote. If you can access the battery in the remote, you can test this. If you are unable for any reason to access the battery and the light is not illuminating, please contact us at hoa@empirehoa.com and explain the issue. 
• Your gate remote has stopped working – please contact hoa@empirehoa.com to explain the issue. Please include your community name, your name, and your full address for a quick response. Make sure to always check/replace the batteries first.
• Your gate is visibly damaged – if you notice that the gate to your community is visibly damaged, please fill out this form here submit it and we will make the necessary contacts to get a vendor or board member out to check the alleged damage.